Come join Angel Davila as he discusses best practices for developing a preventive maintenance program that works and fits the needs of your community. This webinar will provide key concepts to consider when creating, implementing, and coordinating a PM program for the interior of your units, HVAC equipment, water heaters, golf carts and other capital equipment/high dollar tools.--Interior Preventive Maintenance--HVAC & Plumbing--Capital Equipment Preventive Maintenance…See More

39% of Millennials interact more with their phones than people in person.Technological advances have made verbal communication redundant in many parts of life - ordering a pizza, booking a hotel, hailing a taxi, and even gym personal training can all be done via an app.  The result is a large portion of the workforce feeling uncomfortable physically speaking to others which causes challenges in a myriad of ways, from striking up a conversation to navigating workplace conflict.  Lori will  help…See More

Grab your entire team!  It’s time for you to seriously impact your cost per lease and reduce turnover by effectively building a resident and future resident follow-up plan. Set your teams up for marketing and customer service success with Toni Blake’s 100% Follow-up Everyone Every Time! Today’s consumer has a nine second attention span, however, the average apartment leasing response time is 28 hours. Plus, over 50% of apartment leads are not even followed up on!And follow-up isn’t just for…See More

While the goal of an organization should be to focus on putting on a perfect show, delighting people, and creating an experience that's wonderful; how do you and your organization respond/react when something doesn't go right?  Because truly that's when everyone is paying attention! This failure of expectations, or service resilience as we call it, is too often overlooked.  Most organizations don't even have a name for it, don't measure it, and don't plan for it. During this webinar, teams…See More