Felicia Norman
  • Female
  • Katy, TX
  • United States
  • Katy, TX
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Felicia Norman's Friends

  • Brian Reid, CSI, ACA
  • Robert Skulka
  • Mark Reinlie
  • Anne Sieg
  • Dennis Ford Jr

Felicia Norman's Page

Latest Activity

Felicia Norman posted events
Jun 19, 2019
Felicia Norman posted events
May 23, 2019
Felicia Norman posted an event

Mastering Maintenance: It's Better to Prepare and Prevent; Than to Repair and Repent at Online! www.multifamilyinsiders.com/preparegen

May 22, 2019 from 1pm to 2pm
Come join Angel Davila as he discusses best practices for developing a preventive maintenance program that works and fits the needs of your community. This webinar will provide key concepts to consider when creating, implementing, and coordinating a PM program for the interior of your units, HVAC equipment, water heaters, golf carts and other capital equipment/high dollar tools.--Interior Preventive Maintenance--HVAC & Plumbing--Capital Equipment Preventive Maintenance…See More
May 13, 2019
Felicia Norman posted an event

Hide the Cell Phone! Re-Learning to Communicate in the Mobile Device Age at Online! www.multifamilyinsiders.com/cellphonegen

May 15, 2019 from 1pm to 2pm
39% of Millennials interact more with their phones than people in person.Technological advances have made verbal communication redundant in many parts of life - ordering a pizza, booking a hotel, hailing a taxi, and even gym personal training can all be done via an app.  The result is a large portion of the workforce feeling uncomfortable physically speaking to others which causes challenges in a myriad of ways, from striking up a conversation to navigating workplace conflict.  Lori will  help…See More
May 6, 2019
Felicia Norman posted an event

100% Follow-up Everyone Every Time at Online!

May 8, 2019 from 1pm to 2pm
Grab your entire team!  It’s time for you to seriously impact your cost per lease and reduce turnover by effectively building a resident and future resident follow-up plan. Set your teams up for marketing and customer service success with Toni Blake’s 100% Follow-up Everyone Every Time! Today’s consumer has a nine second attention span, however, the average apartment leasing response time is 28 hours. Plus, over 50% of apartment leads are not even followed up on!And follow-up isn’t just for…See More
May 1, 2019
Felicia Norman posted an event

Service FAIL - What To Do When Service Goes Bad at Online!

April 24, 2019 from 1pm to 2pm
While the goal of an organization should be to focus on putting on a perfect show, delighting people, and creating an experience that's wonderful; how do you and your organization respond/react when something doesn't go right?  Because truly that's when everyone is paying attention! This failure of expectations, or service resilience as we call it, is too often overlooked.  Most organizations don't even have a name for it, don't measure it, and don't plan for it. During this webinar, teams…See More
Apr 19, 2019

Profile Information

Location (City, State) (Province, Country)
Katy, TX
A Bit About Me
I am currently working in the internet/real estate/multifamily industry. I am new in this area but have a background in Mathematics, Teaching, and Business.
Which Best Describes You? (Pick All That Apply)
What Do You Offer
We offer social networking for multifamily business owners
Website URL

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