Service FAIL - What To Do When Service Goes Bad

Event Details

Service FAIL - What To Do When Service Goes Bad

Time: April 24, 2019 from 1pm to 2pm
Location: Online!
Website or Map: http://www.multifamilyinsider…
Event Type: webinar
Organized By: Felicia Norman
Latest Activity: Apr 19, 2019

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Event Description

While the goal of an organization should be to focus on putting on a perfect show, delighting people, and creating an experience that's wonderful; how do you and your organization respond/react when something doesn't go right?  Because truly that's when everyone is paying attention! This failure of expectations, or service resilience as we call it, is too often overlooked.  Most organizations don't even have a name for it, don't measure it, and don't plan for it. 

During this webinar, teams will:

-- Learn how to handle failed expectations with residents such as what happens when the maintenance person fails at a service request?  Or what happens when the office forgot to tell the maintenance team? 

-- Develop skills to handle mistakes, trip ups and dropping the ball 

-- Learn steps to building a plan to work when service expectations are not met.

--Understand how to ‘fail gracefully'.


Join Stephanie Graves and the Webinar Wednesday Team on April 24, 2019 at 2pm Eastern Time to Learn What to do When Service Goes Bad!

Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Maintenance Technicians and Supervisors

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