Network,Find Opportunities,Find Funding, Promote Events and Services
No matter if you have a conventional or affordable housing community, and even in a good market, we are never guaranteed on “keeping” our residents. People are people no matter how much rent they pay or their income level; everyone is a valued asset to your property and to your company. Resident retention and customer service programs for all members of your team, including maintenance, must create an environment where residents are our greatest advocate for our service efforts. Establishing a “world class” approach to customer service with specific goals for every member of the team is the key. However creating a strong resident retention / customer service plan and effectively communicating with your “customers” to make them want to stay can be very challenging at times, especially when answering those difficult questions of “perceived value”. That is why we will take a closer look to help you “look through your resident's eyes”.
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Maintenance Team Members
About Jackie Ramstedt:
Jackie Ramstedt, CAM, CAPS, CAS is a requested, repeat presenter and nationally renowned motivational keynote speaker, consultant, and performance coach who has more than 29 years experience in the multifamily housing industry. Jackie has spoken to thousands of industry professionals on a national level for the National Apartment Association, Multifamily Pro Annual Brainstorming, the Institute of Real Estate Management and numerous state and local Associations including Canada.This is Jackie’s 9th year with the Apartment All Stars team national tours. She is a veteran industry instructor teaching National Apartment Association designation courses and core courses for the Texas Real Estate Commission.