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All webinar Events (215)

Day 1 Disaster Stories: 7 Biggest Mistakes You Make When Welcoming a New Team Member

March 13, 2019 from 1pm to 2pm – online! Short staffed? Join the club. In today's tight job market, finding quality team members for your leasing office or maintenance team is nearly an impossible task. Once you finally land that new-hire,… Organized by Felicia Norman | Type: webinar

Between a Rock and Hard Place; Fair Housing Questions with Challenging Answers

April 17, 2019 from 2pm to 3pm – Online! www.multifamilyinsiders.com/answersgen Marijuana, emotional support animals, parking for the disabled, hoarding, residents complaining against residents… what would you do??? Many times when I work with the property team members, I reali… Organized by Felicia Norman | Type: webinar

Service FAIL - What To Do When Service Goes Bad

April 24, 2019 from 1pm to 2pm – Online! While the goal of an organization should be to focus on putting on a perfect show, delighting people, and creating an experience that's wonderful; how do you and your organization respond/react when… Organized by Felicia Norman | Type: webinar

100% Follow-up Everyone Every Time

May 8, 2019 from 1pm to 2pm – Online! Grab your entire team! It’s time for you to seriously impact your cost per lease and reduce turnover by effectively building a resident and future resident follow-up plan. Set your teams up for mark… Organized by Felicia Norman | Type: webinar

Hide the Cell Phone! Re-Learning to Communicate in the Mobile Device Age

May 15, 2019 from 1pm to 2pm – Online! www.multifamilyinsiders.com/cellphonegen 39% of Millennials interact more with their phones than people in person. Technological advances have made verbal communication redundant in many parts of life - ordering a pizza, booking a hotel, ha… Organized by Felicia Norman | Type: webinar

Mastering Maintenance: It's Better to Prepare and Prevent; Than to Repair and Repent

May 22, 2019 from 1pm to 2pm – Online! www.multifamilyinsiders.com/preparegen Come join Angel Davila as he discusses best practices for developing a preventive maintenance program that works and fits the needs of your community. This webinar will provide key concepts to consid… Organized by Felicia Norman | Type: webinar

Renewing Our Vows of Commitment for Customers for Life!

June 5, 2019 from 1pm to 2pm – Online! No matter if you have a conventional or affordable housing community, and even in a good market, we are never guaranteed on “keeping” our residents. People are people no matter how much rent they pay… Organized by Felicia Norman | Type: webinar
WHAT'S YOUR SPECIAL? Managing the Concession Obsession

June 5, 2019 from 1pm to 2pm – Online Is this one of the first questions the prospect asks? WHAT'S YOUR ANSWER? Consumers are conditioned to look for “deals” in every aspect of life. They go online and get discounted airline tickets, vac… Organized by Felicia Norman | Type: webinar

Next Person Up! The Essentials of Building Your Organization's Bench Strength

July 10, 2019 from 1pm to 2pm – Online! Does this sound familiar? "We've got amazing all-stars in our organization... just no bench strength behind them!" This is a common issue in many companies today - great front line stars, but no on… Organized by Felicia Norman | Type: webinar

Once Upon a Time: Selling Through Storytelling

July 24, 2019 from 1pm to 2pm – Online! If you're still dumping information on your customer about rental rates, square footages, and other information they can't process quickly, you're doing it wrong. Your customers will retain more info… Organized by Felicia Norman | Type: webinar