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Grab your entire team! It’s time for you to seriously impact your cost per lease and reduce turnover by effectively building a resident and future resident follow-up plan. Set your teams up for marketing and customer service success with Toni Blake’s 100% Follow-up Everyone Every Time! Today’s consumer has a nine second attention span, however, the average apartment leasing response time is 28 hours. Plus, over 50% of apartment leads are not even followed up on!
And follow-up isn’t just for prospects! In fact, it’s uncommon for service technicians to follow-up on service requests, and many managers don’t have a routine of following-up on resident’s customer satisfaction. Follow-up is an important tool in relationship building for both residents and future residents. It’s time to have a specific, pre-planned series of follow-up tools designed as options for your leasing, management, and service teams.
Your teams will be so excited with Toni’s plan they will want to build loyal relationships using follow-up with your current and future residents to increase occupancy and reduce turnover starting IMMEDIATELY!
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Marketing Directors
About Toni Blake:
Toni Blake was honored with the MultifamilyPro Industry Legend Award in 2008 and tours with the Apartment All Stars. She presents across the US, Canada, Europe and is the only Professional Industry Comedienne preforming on many top US comedy stages. She is a co-author of “The Complete Guide to Leasing Apartments” and featured in industry trade magazines. She's toured over 50 cities each year for 30 years inspiring thousands of industry professionals