Felicia Norman
  • Female
  • Katy, TX
  • United States
  • Katy, TX
  • Blog Posts
  • Discussions
  • Events (1)
  • Groups

Felicia Norman's Friends

  • Brian Reid, CSI, ACA
  • Robert Skulka
  • Mark Reinlie
  • Anne Sieg
  • Dennis Ford Jr

Felicia Norman's Page

Latest Activity

Felicia Norman posted an event

Making the Most of Your Make Ready Process at Online! https://www.multifamilyinsiders.com/makereadyprocess

June 20, 2018 from 2pm to 3pm
It can be a scramble during the make ready process to get units ready from one resident to the next. If team members don't have a formalized plan, there is a greater chance for vacancy loss, reduced NOI, and a chance to make a poor first impression on new residents. Don't risk a damaged reputation because of your turn process. Sign up for this webinar and you'll learn how to:~~> Synchronize your leasing, maintenance, vendor, and management team members for success  ~~> Leverage technology…See More
Jun 12
Felicia Norman posted an event

Overcoming Objections to Rent Increases at Online! https://www.multifamilyinsiders.com/overcomingrentincreases

June 6, 2018 from 2pm to 3pm
For decades, multi-family housing focused on getting new renters, often neglecting retention of existing residents. Here is a rude awakening:It costs 5 times more to get a new renter than it does to keep the one you’ve got.  With so many new properties creating stiff competition, and rent increases that residents deem excessive, it is critical to rethink the process of renewing a resident while asking for a rent increase.  This session covers:~~> Ways to successfully reason and communicate…See More
May 25
Felicia Norman posted an event

SMARketing- Low Cost, No Cost Marketing Strategies at Online! https://www.multifamilyinsiders.com/marketingstrategies

May 23, 2018 from 2pm to 3pm
One of our most requested and engaging courses! Are you looking for tried and true methods for finding your community's hidden marketing potential? This course comes from first-hand experience with our past and current in the-trenches experience on-site with market comparison studies, effective outreach methods, direct mailers, building value, resident retention, lease-up, and, of course, fun and low, no-cost marketing methods.  …See More
May 7
Felicia Norman posted an event

The Power of Empathy - Tapping into the Heart of Sales and Service at Online! https://www.multifamilyinsiders.com/salesandservice

May 16, 2018 from 2pm to 3pm
To be empathetic means 'the ability to understand and share the feelings of another'.  I understand. I feel you.In this session, you will learn techniques designed to make you a more empathetic individual with the people you serve. This doesn't mean we give everyone a month free. This doesn't mean we need to do whatever the client asks. What is does mean, is learning to understand our biases, recognize them and remove them in an effort to become a kinder human. It's easy to presume people are…See More
Apr 27
Felicia Norman posted an event

Mastering Maintenance: 2020 The Phase Out of R22 & What That Means For You. at Online! https://www.multifamilyinsiders.com/thephaseoutofr22

May 9, 2018 from 2pm to 3pm
In 2020, the EPA has mandated the complete phase out of R-22 because of it's high ozone depletion potential. Join Angel Davila to help get ahead of the curve as he'll be discussing: R-410A conversions, substitute refrigerants, and how to avoid cross contaminating HVAC systems at your community.     > REGISTER NOW < Join Angel Davila on May…See More
Apr 20
Felicia Norman posted an event

Rent, Renew, and Recommend: One Size Does Not Fit All! at Online! https://www.multifamilyinsiders.com/rentrenewrecommend1

April 18, 2018 from 2pm to 3pm
Who's ready to stop concessions and bonuses?  Let's be honest, renters will take them if you're offering...  but what if you didn't have to?  Backed by data from 2.1 million survey responses, this session will give you an action plan to correctly re-tune your message in order to increase closing percentages, renewal rates, and even inspire more positive reviews. In this webinar, Lia will help you:>>Identify top leasing triggers for renters at the prospect stage - what do they want to see…See More
Apr 6
Felicia Norman posted an event

Body Language Confidential: Tactics Secret Agents and Leasing Pros Should Know at Online! http://www.multifamilyinsiders.com/bodylanguage

November 15, 2017 from 2pm to 3pm
Register Here!People are hiding things from you! However, it's only confidential if you haven't been to Traci's program. In this webinar you will discover Strategic Body Language  your residents and prospects are projecting, so you can uncover secrets hidden in plain view, and hear 'Yes!' more easily and…See More
Nov 3, 2017
Felicia Norman posted an event

Free and Inexpensive Marketing Tools You Can Use To Entice Your Prospects at Online! http://www.multifamilyinsiders.com/inexpensivemarketing

November 8, 2017 from 2pm to 3pm
Register Here: http://www.multifamilyinsiders.com/inexpensivemarketingNot all companies have a full marketing team to develop engaging content, and even if they do, on-site teams are in charge of more marketing touch points than ever before! Social media, especially, has created countless "micro marketing moments" to reach prospects and residents, but most people don't have Photoshop-level image creation skills in their…See More
Oct 27, 2017
Felicia Norman posted an event

Mastering Maintenance: Conquering On-Call at Online! https://www.multifamilyinsiders.com/conqueringoncall

October 25, 2017 from 2pm to 3pm
Register Here: https://www.multifamilyinsiders.com/conqueringoncallCONQUERING ON-CALL - In the epic battle between maintenance and the pager, the pager has always had the advantage.....until now! In this class you will learn several ways to reduce your after hours calls. Preventative maintenance, scheduling, time management and teamwork are just a few of the subjects that we will cover. Pick up some great tips…See More
Oct 13, 2017
Felicia Norman posted an event

Selling via Social: 30 quick ways to increase sales, retain more clients, and market via social media at ONLINE! http://www.multifamilyinsiders.com/sellingviasocial

October 18, 2017 from 2pm to 3pm
<<Register Here>>Learn how you can tap into social media outlets and use them to your advantage; not just for brand engagement and awareness, but to actually drive sales. By employing the right techniques and campaigns, and making some adjustments to…See More
Oct 10, 2017
Felicia Norman posted an event

The True Cost of Bad Customer Service at Online!

October 11, 2017 from 2pm to 3pm
Bad customer service is more expensive than you think. Companies who want to be in business for the long haul will have to be serious about eliminating bad customer service. This webinar will help participants learn the true impact of bad customer service and its effect on customer loyalty and satisfaction. Join this webinar for specific actionable steps to improve customer service.…See More
Oct 3, 2017
Felicia Norman and Brian Reid, CSI, ACA are now friends
Jul 5, 2013
Felicia Norman posted an event

Reinvent the Resident Event at Online!

July 10, 2013 from 2pm to 3pm
As impressive as a pig roasting on a spit is, the whole “Summer Luau at the Pool” event has been so overdone in our industry. It’s time to wake up your community involvement with a new breed of event – It’s time to reinvent the resident event! In this webinar, Behind the Leasing Desk’s Heather Blume will share some of the most innovative resident events she’s seen in the last year, as well as a few untested ideas. Going beyond just a list of good ideas, Heather will then take you through the…See More
Jul 5, 2013
Felicia Norman posted an event

How to lease anything to anyone at any price at Online!

June 12, 2013 from 2pm to 3pm
A personal note from Kate Good: "I always prided myself on maintaining an 84% closing ratio and that did not come without a lot of effort. For my entire career, I have constantly remained a student of my industry and also learned from the best sales minds in the world. In this Webinar, I am going to share my top leasing techniques that will kick up everyone’s closing ratios as they did mine. It is true, you can lease to anyone at any price and I am going to show you how. This Webinar is one of…See More
Jun 7, 2013
Felicia Norman posted an event

UPsizing Your Marketing to the Downsizing, Active, Independent Senior at Online!

June 5, 2013 from 2pm to 3pm
Baby boomers are just turning 65 and we are on the front end of a senior housing explosion.  And though these renters will choose to live at a community that caters to their contemporaries, don't call them old!   Many of today's senior renters are still working full or part time and keep a very busy social schedule.  Join Rick Ellis, CPM as we explore the many resources to attract and lease to these "renters by choice".  »»  Who is the "Active Independent Senior" renter and what do they…See More
May 27, 2013
Felicia Norman posted an event

Help, my rents keep changing and I don't know what to do! at Online!

May 22, 2013 from 4pm to 5pm
Houston, Texas (May 15, 2013) – Multifamily Insiders and its partners The Apartment All Stars have joined with the National Apartment Association Educational Institute to create educational and motivational webinars for the apartment industry which are eligible for Continuing Education Credits. Their upcoming webinar with Donald Davidoff “Help, my rents keep changing and I don't know what to do!”, which will take place on May 22 at 4pm ET. Donald is a leading expert in pricing, marketing and…See More
May 15, 2013

Profile Information

Location (City, State) (Province, Country)
Katy, TX
A Bit About Me
I am currently working in the internet/real estate/multifamily industry. I am new in this area but have a background in Mathematics, Teaching, and Business.
Which Best Describes You? (Pick All That Apply)
What Do You Offer
We offer social networking for multifamily business owners
Website URL

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