Felicia Norman
  • Female
  • Katy, TX
  • United States
  • Katy, TX
  • Blog Posts
  • Discussions
  • Events (2)
  • Groups

Felicia Norman's Friends

  • Brian Reid, CSI, ACA
  • Robert Skulka
  • Mark Reinlie
  • Anne Sieg
  • Dennis Ford Jr

Felicia Norman's Page

Latest Activity

Will Jones III might attend Felicia Norman's event

The Power of Persuasion - Improving Your Personal Influence To Boost Sales Success at Online! https://www.multifamilyinsiders.com/boostsalessuccess

August 22, 2018 from 1pm to 2pm
Influential people are successful people. They know not how only HOW to sell to anyone, but they can even help set the stage so their persuasive techniques are even stronger than ever. Learn what it takes to master ethical persuasive selling in this fast paced webinar. You'll learn the best techniques as well as how to apply them on the job. This class was one of the top rated sessions at last year's NAA Education Conference; make sure you don't miss out! …See More
Felicia Norman posted events
Jul 26
Felicia Norman posted an event

Voice of the Employee - Listening Before They Leave at Online! https://www.multifamilyinsiders.com/multifamily-events/viewevent/258-voice-of-the-employee-listening-before-they-leave

July 13, 2018 from 1pm to 2pm
In this session, we'll explore the sky-high cost of employee turnover, how multifamily turnover compares to the national average, the direct connection between employee and resident turnover, the impact Corporate Social Responsibility practices have on employee engagement, as well as the looming impact of employee generated reviews. The good news? We'll share three powerful strategies companies can implement immediately to positively impact the employee experience and long-term engagement.  …See More
Jul 13
Felicia Norman posted an event

How To Close Everyone! Toni Blake's Must Have Leasing Toolkit at Online! https://www.multifamilyinsiders.com/closingeveryone

July 11, 2018 from 1pm to 2pm
This program provides your leasing team programs and plans for leasing to everyone! An exit survey was conducted of apartment renters, and 74% said they were NOT invited to rent. ARE YOU KIDDING ME? Toni Blake’s must-have leasing tool kit will share easy to use leasing tools created to close everyone. In this powerful webinar, Toni will show you how to stage the close in every target apartment with her Self-Closing Apartment Cards and invitation stations. Find out how to stop them from leasing…See More
Jul 2
Felicia Norman posted an event

Making the Most of Your Make Ready Process at Online! https://www.multifamilyinsiders.com/makereadyprocess

June 20, 2018 from 2pm to 3pm
It can be a scramble during the make ready process to get units ready from one resident to the next. If team members don't have a formalized plan, there is a greater chance for vacancy loss, reduced NOI, and a chance to make a poor first impression on new residents. Don't risk a damaged reputation because of your turn process. Sign up for this webinar and you'll learn how to:~~> Synchronize your leasing, maintenance, vendor, and management team members for success  ~~> Leverage technology…See More
Jun 12
Felicia Norman posted an event

Overcoming Objections to Rent Increases at Online! https://www.multifamilyinsiders.com/overcomingrentincreases

June 6, 2018 from 2pm to 3pm
For decades, multi-family housing focused on getting new renters, often neglecting retention of existing residents. Here is a rude awakening:It costs 5 times more to get a new renter than it does to keep the one you’ve got.  With so many new properties creating stiff competition, and rent increases that residents deem excessive, it is critical to rethink the process of renewing a resident while asking for a rent increase.  This session covers:~~> Ways to successfully reason and communicate…See More
May 25
Felicia Norman posted an event

SMARketing- Low Cost, No Cost Marketing Strategies at Online! https://www.multifamilyinsiders.com/marketingstrategies

May 23, 2018 from 2pm to 3pm
One of our most requested and engaging courses! Are you looking for tried and true methods for finding your community's hidden marketing potential? This course comes from first-hand experience with our past and current in the-trenches experience on-site with market comparison studies, effective outreach methods, direct mailers, building value, resident retention, lease-up, and, of course, fun and low, no-cost marketing methods.  …See More
May 7
Felicia Norman posted an event

The Power of Empathy - Tapping into the Heart of Sales and Service at Online! https://www.multifamilyinsiders.com/salesandservice

May 16, 2018 from 2pm to 3pm
To be empathetic means 'the ability to understand and share the feelings of another'.  I understand. I feel you.In this session, you will learn techniques designed to make you a more empathetic individual with the people you serve. This doesn't mean we give everyone a month free. This doesn't mean we need to do whatever the client asks. What is does mean, is learning to understand our biases, recognize them and remove them in an effort to become a kinder human. It's easy to presume people are…See More
Apr 27
Felicia Norman posted an event

Mastering Maintenance: 2020 The Phase Out of R22 & What That Means For You. at Online! https://www.multifamilyinsiders.com/thephaseoutofr22

May 9, 2018 from 2pm to 3pm
In 2020, the EPA has mandated the complete phase out of R-22 because of it's high ozone depletion potential. Join Angel Davila to help get ahead of the curve as he'll be discussing: R-410A conversions, substitute refrigerants, and how to avoid cross contaminating HVAC systems at your community.     > REGISTER NOW < Join Angel Davila on May…See More
Apr 20
Felicia Norman posted an event

Rent, Renew, and Recommend: One Size Does Not Fit All! at Online! https://www.multifamilyinsiders.com/rentrenewrecommend1

April 18, 2018 from 2pm to 3pm
Who's ready to stop concessions and bonuses?  Let's be honest, renters will take them if you're offering...  but what if you didn't have to?  Backed by data from 2.1 million survey responses, this session will give you an action plan to correctly re-tune your message in order to increase closing percentages, renewal rates, and even inspire more positive reviews. In this webinar, Lia will help you:>>Identify top leasing triggers for renters at the prospect stage - what do they want to see…See More
Apr 6
Felicia Norman posted an event

Body Language Confidential: Tactics Secret Agents and Leasing Pros Should Know at Online! http://www.multifamilyinsiders.com/bodylanguage

November 15, 2017 from 2pm to 3pm
Register Here!People are hiding things from you! However, it's only confidential if you haven't been to Traci's program. In this webinar you will discover Strategic Body Language  your residents and prospects are projecting, so you can uncover secrets hidden in plain view, and hear 'Yes!' more easily and…See More
Nov 3, 2017
Felicia Norman posted an event

Free and Inexpensive Marketing Tools You Can Use To Entice Your Prospects at Online! http://www.multifamilyinsiders.com/inexpensivemarketing

November 8, 2017 from 2pm to 3pm
Register Here: http://www.multifamilyinsiders.com/inexpensivemarketingNot all companies have a full marketing team to develop engaging content, and even if they do, on-site teams are in charge of more marketing touch points than ever before! Social media, especially, has created countless "micro marketing moments" to reach prospects and residents, but most people don't have Photoshop-level image creation skills in their…See More
Oct 27, 2017
Felicia Norman posted an event

Mastering Maintenance: Conquering On-Call at Online! https://www.multifamilyinsiders.com/conqueringoncall

October 25, 2017 from 2pm to 3pm
Register Here: https://www.multifamilyinsiders.com/conqueringoncallCONQUERING ON-CALL - In the epic battle between maintenance and the pager, the pager has always had the advantage.....until now! In this class you will learn several ways to reduce your after hours calls. Preventative maintenance, scheduling, time management and teamwork are just a few of the subjects that we will cover. Pick up some great tips…See More
Oct 13, 2017
Felicia Norman posted an event

Selling via Social: 30 quick ways to increase sales, retain more clients, and market via social media at ONLINE! http://www.multifamilyinsiders.com/sellingviasocial

October 18, 2017 from 2pm to 3pm
<<Register Here>>Learn how you can tap into social media outlets and use them to your advantage; not just for brand engagement and awareness, but to actually drive sales. By employing the right techniques and campaigns, and making some adjustments to…See More
Oct 10, 2017
Felicia Norman posted an event

The True Cost of Bad Customer Service at Online!

October 11, 2017 from 2pm to 3pm
Bad customer service is more expensive than you think. Companies who want to be in business for the long haul will have to be serious about eliminating bad customer service. This webinar will help participants learn the true impact of bad customer service and its effect on customer loyalty and satisfaction. Join this webinar for specific actionable steps to improve customer service.…See More
Oct 3, 2017
Felicia Norman and Brian Reid, CSI, ACA are now friends
Jul 5, 2013

Profile Information

Location (City, State) (Province, Country)
Katy, TX
A Bit About Me
I am currently working in the internet/real estate/multifamily industry. I am new in this area but have a background in Mathematics, Teaching, and Business.
Which Best Describes You? (Pick All That Apply)
What Do You Offer
We offer social networking for multifamily business owners
Website URL

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