The Unacceptable Shopping Report: How to Conduct Effective Follow-up Training In-Person or Over the Telephone

Event Details

The Unacceptable Shopping Report: How to Conduct Effective Follow-up Training In-Person or Over the Telephone

Time: July 23, 2014 from 1pm to 2pm
Location: Online! http://www.multifamilyinsiders.com/followuptraining
Website or Map: http://www.multifamilyinsider…
Event Type: webinar
Organized By: Carolina Martinez de Botello
Latest Activity: Jul 11, 2014

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Event Description

You just notified an employee of their recent unacceptable shopping report. What happens next?

Interestingly enough, the steps you take to prepare as the manager/trainer are just as important as the steps the employee will take towards improvement. How well you overcome potential training barriers such as fear, frustration, blame, ego and even time constraints will determine the overall success of your one-on-one training session.

There are six important factors that come into play when your intention is to conduct effective follow-up training

  • Make training timely and convenient
  • Be prepared
  • Give open and honest feedback
  • Remove the blinders—yours and theirs


Join Maria Lawson and the Webinar Wednesday Team on July 23rd at 2pm Eastern Time to conduct effective follow-up training!

 

 

> > Register Now!

 

About Maria Lawson:
Maria Lawson, 20+ year apartment industry veteran, worked her way from Leasing Consultant to VP of Marketing and Training at Lincoln Property Company and is currently VP of Training and Development for Ellis Partners in Management Solutions (EPMS) where she is responsible for content development of a wide variety of multifamily industry training programs related to lead conversion, resident retention, and customer loyalty.  Through extensive research on generational behaviors and other factors impacting leadership, marketing, and sales performance, she continues to target and respond to the training needs of the multifamily industry.

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.

 

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