The Psychology of Customer Service

Event Details

The Psychology of Customer Service

Time: February 7, 2018 from 1pm to 2pm
Location: Online!
Website or Map: https://www.multifamilyinside…
Event Type: webinar
Organized By: Carolina Martinez de Botello
Latest Activity: Jan 8

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Event Description

Let's face it, it's not always easy to keep customers happy today, is it? It feels as if customers' expectations are higher than they've ever been, they have access to more information than they ever have, and when something doesn't go the way they think it should, they can tell more people about it than ever before. Author Pete Blackshaw has said that, "Satisfied customers tell three people-angry customers tell 3,000!" So, what can you do to keep your customers "in love" with your community, company, product, or service? In this Webinar you'll discover the secrets of understanding your customers better, and understanding yourself better so that you can provide your customers the service they truly want. There truly is a psychological aspect to customer service and after this Webinar you'll have your "degree" in Customer Service psychology!

Join Rommel Anacan and the Webinar Wednesday Team on February 7, 2018 at 2pm Eastern Time to Learn What You Can Do to Keep Your Customers "in Love"!

> > Register Now! 

About Rommel Anacan:
Rommel Anacan is the president and founder of The Relationship Difference; a corporate training, motivational speaking and consulting firm based in Orange County, California. Prior to launching his company, he had an extensive and successful career in the multifamily housing industry, at both the onsite and corporate levels, where he developed a reputation for tackling common industry challenges in an uncommon way.

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