The Power of Empathy - Tapping into the Heart of Sales and Service

Event Details

The Power of Empathy - Tapping into the Heart of Sales and Service

Time: May 16, 2018 from 2pm to 3pm
Location: Online!
Website or Map: https://www.multifamilyinside…
Event Type: webinar
Organized By: Felicia Norman
Latest Activity: Apr 27, 2018

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Event Description

To be empathetic means 'the ability to understand and share the feelings of another'.  

I understand. I feel you.

In this session, you will learn techniques designed to make you a more empathetic individual with the people you serve. This doesn't mean we give everyone a month free. This doesn't mean we need to do whatever the client asks. What is does mean, is learning to understand our biases, recognize them and remove them in an effort to become a kinder human. It's easy to presume people are trying to take advantage. It's easy today to never actually talk face to face with a resident. It's easy to hide behind the lease, the Fair Housing poster or anything else that we can point to, and shut the conversation down. Learn to take those "shut up and go away" statements and open up true dialogue. 

The result? Empathetic behavior can generate leases, build on retention efforts and make anyone a better leader.  



Join Lori Snider and the Webinar Wednesday Team on May 16, 2018 at 2pm Eastern Time to learn how empathetic behavior can improve your property management skills!


Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors

About Lori Snider
Lori Snider is a leading multifamily marketing, learning and experience expert, currently serving as head of Learning and Team Experience for RedPeak, providing strategic educational and recruitment direction for the entire company, and overseeing all facets of the team member experience. 

In her 30 years of multifamily experience Lori spent 15 years running her own successful company as an educator, platform speaker and experience management consultant.  She has leased apartments, worked as a marketing director, launched a rental publication, co-founded a boutique marketing and design firm, and executed marketing strategies for a myriad of product types throughout the country. 

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