Rent, Renew, and Recommend: One Size Does Not Fit All!

Event Details

Rent, Renew, and Recommend: One Size Does Not Fit All!

Time: April 18, 2018 from 2pm to 3pm
Location: Online!
Website or Map: https://www.multifamilyinside…
Event Type: webinar
Organized By: Felicia Norman
Latest Activity: Apr 6, 2018

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Event Description

Who's ready to stop concessions and bonuses?  Let's be honest, renters will take them if you're offering...  but what if you didn't have to?  Backed by data from 2.1 million survey responses, this session will give you an action plan to correctly re-tune your message in order to increase closing percentages, renewal rates, and even inspire more positive reviews. 

In this webinar, Lia will help you:

>>Identify top leasing triggers for renters at the prospect stage - what do they want to see online and offline?

>>Stop unneeded concession give-aways

>>Increase engagement with your residents to improve their decision to renew. 

>>Motivate residents to provide rave reviews online



Join Lia Nichole Smith and the Webinar Wednesday Team on April 18, 2018 at 2pm Eastern Time to stop giving away concessions! 

Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors

About Lia Nichole Smith
Lia Nichole Smith is the VP of Education and Performance for ApartmentRatings and SatisFacts.  She began her career as a trainer for Nextel, responsible for training over 1,000 Customer Care Representatives for the 1996 Summer Olympics. Lia then transitioned to property management as a Leasing Associate with Lincoln Property Company, and steadily moved up the ranks. She was able to merge the worlds of training and property management as the Director of Training and Marketing at SPM, a 14,000+ unit portfolio. While with SPM, Lia developed and managed SPM’s resident feedback program, and was responsible for building their online learning academy.  She has proven experience in solving training and resident retention challenges for market, affordable, senior, tax credit and student communities. A published author, Lia is an active member of the Atlanta Apartment Association’s Education Committee and has presented at key industry events such as NAA and NAAEI’s Affiliate Education Conference.

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"How to Acquire 1,000 Apartment Units in the Next Five Years and Never Work for the Man Again!"


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